docusignapi - Not receiving event notifications from DocuSign API -

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i'm using the docusign rest api v2 , not receiving event notifications when posting composite template envelope endpoint. here's json request looks like:

{      'accountid': '[ommitted]',     'status': 'sent',      'emailsubject': 'xyz corp_msa_singapore-ou_0.1_2014099.pdf',      'compositetemplates': [     {          'inlinetemplates': [          {               'sequence': '1',               'recipients':               {                   'signers': [                   {                       'email': 'jeff@mattnibecker.com',                       'name': 'jeff dunham',                       'recipientid': '1',                       'defaultrecipient': 'true',                       'clientuserid': '1'                   }                   ]               }           }           ],           'document': {               'name': 'xyz corp_msa_singapore-ou_0.1_2014099.pdf',              'documentid': '1',               'transformpdffields': 'true',               'fileextension': '.pdf'           }       }       ],       'eventnotification': {           'envelopeevents': [               { 'envelopeeventstatuscode': 'sent' },               { 'envelopeeventstatuscode': 'completed' },               { 'envelopeeventstatuscode': 'delivered' },               { 'envelopeeventstatuscode': 'declined' },               { 'envelopeeventstatuscode': 'voided' }           ],           'includedocuments': 'true',           'requireacknowledgement': 'true',           'loggingenabled': 'true',           'url': 'http://netsureportalv2public.visusdev.com/docusigneventlistener.svc/envelopeevent'      }  }

the api create envelope , everything. i'm not getting event notifications. appreciated.

edit: forgot include accountid

first, docusign connect enabled account? log docusign web console, navigate preferences >> features -- ensure docusign connect checkbox enabled.

ds connect

once setting verified enabled, next step in troubleshooting determine whether or not docusign attempted send notification -- "connect logs" provide information. view connect logs: log docusign web console, navigate preferences >> connect >> logs: logs

clicking "logs" link show log entries recent 100 messages (notifications) docusign attempted send. example:

connect logs

in list of log entries, see entries related envelope api request sent?

  • if yes, indicates docusign did send notification (as api request specified), no acknowledgement received listener endpoint. indicates api request fine, there's problem listener endpoint (i.e., didn't receive and/or acknowledge notification). click on link log entry , read ending portion of log text. text indicate outcome of notification attempt (and should include type of error message if notification failed). example: error msg

  • if don't see log entries related envelope sent via api request, indicates problem api request -- i.e., docusign never attempted send notification.

going through troubleshooting steps i've described above should @ least let know focus attention attempt resolve issue.


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